Frequently Asked Questions
Have questions about our prep classes, tutoring, or online prep programs? Need help using our website features? Please visit our Info/Help Videos page for information and tutorials about all our most popular services. You'll also find short videos there answering our most frequently asked questions.
If you cannot find the answer to your question on our Info/Help Videos page, please see our FAQs below, or Contact Us for further assistance.
Q. What is covered in your prep classes and online prep programs? Are they mostly strategy or do you teach the actual subject matter?
A. We do cover innovative strategies to boost your scores on both multiple choice and written response questions. However, we believe that strategies are much more effective when students have a strong base of subject matter knowledge. That's why our classes and online prep programs are predominantly subject matter focused. We teach you all the core concepts you need for your exam in a format that is both concise and engaging. This is one of the reasons that our classes and online prep programs are much more successful than programs that simply offer strategies and "test tricks."
Q. What guarantees do you offer?
A. Our programs have a proven record of success, which is why we are able to offer some of the strongest Guarantees* in our industry. Prep classes, tutoring and online prep programs each have their own specific guarantees. Please see Our Guarantees page for a simple explanation of the guarantees we offer with each of our programs.
Q. If I want to retake a class, how do I sign up?
A. Simply log in to your user account and click on the "Credits" button on your My Account page. This will allow you to select the upcoming class you wish to attend and apply your free retake credit if space is available in that class. You will then be added to the roster and will receive a confirmation by email.
If you wish to retake a class, please be sure to enroll online beforehand. "Walk-ins" on the day of class will not be admitted.
Q. Where are your classes held?
A. Most of our classes are held at college campuses. Some are also held at upscale conference facilities and some are held live online.
Q. Do I have to pay a fee for materials?
A. Absolutely not. We don't charge additional materials fees. All associated study materials, such as guides and practice tests, are included with our classes and tutoring programs at no additional charge.
Q. What is your refund policy?
A. Because we depend on student commitments to book facilities, print materials, and pay our instructors, we have a No Refund Policy* for all Prep Classes and certain other services, so please be sure you can attend before enrolling.
Per our Private Tutoring Satisfaction Guarantee*, we do offer a refund for all remaining tutoring sessions if you are not satisfied for any reason after your first tutoring session.
We also offer a Money Back or Extended Support Guarantee* for our Core Plus and Golden Apple online prep programs. Please see Our Guarantees for more info.
Q. What is your prep class success rate?
A. We tracked student feedback during a typical two week period following the announcement of test results and found that over 85% of our prep class students who replied to us had passed. We are pleased to say that this data suggests we are one of the most effective test prep programs in the country. We are especially proud that many of our students who passed were individuals who had taken the exam multiple times without success before coming to us.
Q. Should I plan to take a lot of notes if I am attending a prep class?
A. After your prep class, you will receive three months of unlimited, 24/7 access to our instructor's slideshow here on our website, so you will not need to write down all the info that is presented visually. However, most students do find it useful to take additional notes on info their instructor may present verbally, so we recommend you bring ample note-taking supplies.
Q. Can I record lectures or type notes on my laptop?
A. No. For intellectual property reasons, and for the privacy and comfort of all students, we do not allow laptops or any form of recording.
Q. If I am attending a class, where should I park?
A. To keep costs reasonable, we do not provide valet or reserved parking. Most of our locations have free or low cost parking nearby. In addition, many of the college campuses where our classes are held allow free parking in certain areas without a permit on evenings and weekends. Because parking regulations can change without notice, and are enforced by each facility, we cannot provide specific parking recommendations and are not liable for tickets received if students violate restrictions. Students are individually responsible for observing all posted signage and complying with parking regulations. Should you have specific parking questions, or if you need to make special parking arrangements, please contact the location where your class is being held:
Santa Monica College: (310) 434-4608
Cal Baptist University: (951) 343-4374
College of San Mateo: (650) 574-6415
American River College: (916) 484-8923
*See our Terms of Service for details. Some restrictions apply.