Contact Us

At Teachers Test Prep, our goal is to help you succeed, and that means providing excellent customer service every step of the way.

Frequently Asked Questions


To sign up for the exam, you’ll need to go to the official website of the testing service:


For testing locations and upcoming test dates, you’ll need to go to the official website of the testing service:


For testing locations and upcoming test dates, you’ll need to go to the official website of the testing service:


The following troubleshooting tips will often resolve the issue:

  1. Try using a different web browser (Google Chrome and Firefox generally work best).
  2. Be sure you’re using the most up-to-date version of your browser.
  3. Try clearing the cache (aka cookies/history) of the web browser you are using.
  4. Try restarting your computer.

If these steps don't fix the issue, contact us at the email address below and include as much detail as you can (e.g. PC or Mac? What web browser? What page are you trying to access the videos from? If possible, screenshots are helpful.)


If you need your password reset, click here.

If you’ve already requested a new password, but haven’t received an email, check your Spam/Bulk folder.

If neither of the above addresses the issue, please contact us using the form below.


If you would like a practice test reset, please contact us using the form below and specify which practice test(s) you would like cleared.

Please note that resetting a practice test will erase any written response grading and feedback and no replacement or recovery will be available.

Did you know?
The most commonly asked questions can be answered by watching our many help videos!

Still can’t find what you’re looking for? Contact us using the form below.

Email
info@teacherstestprep.com
Copyright © 2009-2026 by Teachers Test Prep, Inc. All rights reserved.