Terms of Service
By registering for a Teachers Test Prep account or using any Teachers Test Prep services, you acknowledge that you have read and agree to be bound by the below Terms of Service, including the WAIVER OF LIABILITY AND HOLD HARMLESS AGREEMENT.
Your privacy is important to us. Sensitive information that is entered on this website is encrypted during transmission and stored securily. To verify our site security, click on the "Norton Secured" seal found in the footer at the bottom right of each webpage. Teachers Test Prep will not share your personal information with any outside party, except as required by law or as described in the exception below.
EXCEPTION: If you are a student or member of a partner university, school, or other organization that is or was participating in a group program under special contract with Teachers Test Prep, we may provide statistical data to your university, school, or organization as described within, or in connection with, our agreement with that university, school, or organization.
WAIVER OF LIABILITY AND HOLD HARMLESS AGREEMENT
In consideration for receiving permission to participate in any Teachers Test Prep Class(es), Private Tutoring sessions, or any other service(s) offered, you hereby release, waive, discharge and covenant not to sue Teachers Test Prep, Inc., its officers, employees, shareholders, associates, affiliates, and/or the facilities where its activities are held (hereinafter referred to as "releasees") from any and all liability, claims, demands, actions and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by you, or any of the property belonging to you, whether caused by the negligence of the releasees or otherwise, while participating in such activity, or while in, on or upon the premises where the activity is being conducted.
You further hereby agree to indemnify and hold harmless the releasees from any loss, liability, damage or costs, including court costs and attorney fees, that they may incur due to your participation in said activity, whether caused by the negligence of releasees or otherwise.
It is your express intent that this Waiver of Liability and Hold Harmless Agreement shall bind the members of your family and spouse, if you are alive, and your heirs, assigns and personal representative, if you are deceased, and shall be deemed as a release, waiver, discharge and covenant not to sue the above-named releasees. You hereby further agree that this Waiver of Liability and Hold Harmless Agreement shall be construed in accordance with the laws of the State of California.
You warrant and assure that you are at least 18 years of age and fully competent. You acknowledge that the above constitutes the whole of our waiver of liability and hold harmless agreement, and that no additional claims or representations have been made.
NO REFUND POLICY, EXCEPT AS SPECIFICALLY NOTED
Please be aware that we have a No Refund Policy for all services, except as noted below under Private Tutoring Satisfaction Guarantee and Online Prep Guarantee. Refund requests, including, but not limited to, those made by students who cannot attend or use services, regardless of the student's reason(s), and regardless of whether the student provides us with advance notice, will not be honored. Exceptions may be made only in cases in which a student cannot attend due to serious illness or the death of an immediate member of the student's family. In these cases, official documentation may be required.
NO GUARANTEES OTHER THAN THOSE SPECIFICALLY NOTED
While we endeavor to provide the best prep services possible, we offer no guarantees of score or of passing your exam, except as specifically noted. In no event shall our obligations, expressed or implied, to any customer or site user, exceed those obligations specifically noted herein.
PREP CLASS GUARANTEE
If you take any Teachers Test Prep class and don't pass the corresponding Subtest, you can take that Prep Class again with no charge. Offer is good for one additional session only and expires after 12 months from the date of purchase. Offer is not transferable and cannot be applied to other subtest classes. Official admission materials, including receipt and photo ID, must be brought to the second session in order to be admitted. Offer applies to Prep Classes only and does not apply to any of our other products or services. Free class subject to availability and occupancy restrictions. You must register for your free retake in advance using our online retake registration system accessible from your My Account Dashboard page under "Credits." No "walk-ins" will be admitted. We reserve the right to discontinue classes without notice.
PRIVATE TUTORING SATISFACTION GUARANTEE
After attending your first Private Tutoring session, if you are not satisfied for any reason, you may cancel your remaining tutoring sessions and receive a refund for those sessions not yet attended.
In order to receive a refund per this policy, you must notify us of your desire to cancel your remaining sessions at least 24 hours prior to your next tutoring session. Cancellation and refund requests submitted after this time will not be honored.
This offer shall not be construed to waive your obligation to pay for your first tutoring session in its entirety, regardless of whether you have attended the session in whole, in part or not at all.
ONLINE PREP GUARANTEE
If you purchase a Core Plus or Golden Apple online prep program and do not pass the corresponding subtest(s), you will be eligible for either a refund or "Extended Support" under the following conditions:
1) You must attempt the exam (i.e. the exact test/subtest for which you are enrolled in a qualifying online prep program) at least twice during the 12 month term of your corresponding online prep program and you must send us your two official score reports showing that you did not pass that test/subtest. Scanned copies of score reports may be emailed to firstname.lastname@example.org. You must send copies of your official score reports; unofficial results will not be accepted. Copies must be legible.
2) You must contact us by one of the methods listed at http://www.teacherstestprep.com/contact to request your refund or Extended Support, and must send us your required official score reports, within 30 days of the expiration date of your corresponding online prep program. Requests made after this timeframe will not be honored.
3) If you purchased a Core Plus program and did not pass, and you meet the above requirements, your purchase price will be refunded in full.
4) If you purchased a Golden Apple program and did not pass, and you meet the above requirements, your purchase price will be refunded in full.
5) If you fully meet the obligations described above, instead of a full or partial refund as described above, you also have the option choose to receive our Extended Support program at no additional charge. Extended Support includes an additional one year of online prep for the specific subtest(s) in which you were enrolled in a qualifying online prep program and did not pass the corresponding subtest(s), plus a free, two-hour, one-on-one tutoring session for each subtest in which you were enrolled in a qualifying online prep program and did not pass the corresponding subtest. If you choose Extended Support, you permanently waive all rights to a full or partial refund under this guarantee.
6) The Online Prep Guarantee applies only to our Core Plus and Golden Apple Programs. It does not apply to our Quick Core Program or any of our other products or services.
7) The Online Prep Guarantee shall only be valid for customers who purchase a qualifying online prep program. Customers who may be given promotional access or complimentary access to online prep are not eligible for this guarantee.
PREP CLASS RULES AND ETIQUETTE
We reserve the right to remove any student who, in our sole judgment, does not comply with the below Prep Class Rules and Etiquette. No refund will be given.
Prep Class Rules and Etiquette:
1) We do not allow recording of any kind.
2) No outside food or drinks, except by instructor permission. (Water is ok.)
3) Cell phones must be set on "silent" mode during class.
4) No talking or side conversations during lectures.
5) No other activities that could be considered disruptive to the instructor or your fellow students.
PREP CLASS CANCELLATION POLICY
Though it is rare, we reserve the right to cancel prep classes due to insufficient enrollment. If we should need to cancel a class in which you are enrolled, we will provide you with notification by email at least 3 days prior to your scheduled class date. This notification will be sent to the email address you provided upon account registration. It is your responsibility to ensure that your spam filters and email settings allow you to receive such emails from the domain "@teacherstestprep.com". Releasees will not be held responsible should you fail to receive a cancellation notice due to email transmission or receiving problems of any kind.
In the event that a class is cancelled due to insufficient enrollment, you will be issued a full refund for that class within 3 business days of our cancellation notice. You will not be issued a refund for additional classes or tutoring for which you may have registered if those classes or tutoring sessions have not been cancelled. In lieu of a refund in the event of class cancellation, you may also elect to transfer your registration to another session of the same class so long as there is space available in the class to which you wish to transfer. You must contact us by phone or email at least 2 business days prior to the class you wish to attend to verify availability and request this enrollment transfer.
PRIVATE TUTORING NO-SHOW AND CANCELLATION POLICY
If your tutor is unable to attend a Private Tutoring session, he/she may cancel/reschedule that session and will endeavor to give you at least 24 hours notice of cancellation, except where sudden illness or other emergency makes this not feasible.
Should you be unable to attend a Private Tutoring session due to illness or other emergency, we ask that you provide us with a minimum of 24 hours notice.
Should you fail to attend a scheduled session without prior notice and/or cancel less than 24 hours in advance, we may charge you for that session and/or count it against your package total. Should you cancel more than two Private Tutoring sessions, we may refuse to accept additional cancellations, whether or not notice is given, and charge you for those additional cancelled sessions and/or count the cancelled sessions against your package total.
When you visit TeachersTestPrep.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail and/or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
USE OF STUDENT FEEDBACK TEXT, NAME AND PHOTO
You may submit student feedback through our website. If you choose to submit feedback, and you select "Yes, you may display my feedback publicly" on our submission page, you thereby agree that you grant us the royalty-free, irrevocable, transferable, worldwide right in perpetuity to use your name, other identifying info, and likeness for any purpose whatsoever. You also agree that we may edit your submitted text and photo to correct typographical errors, to fit in the space allotted, or for any other purpose.
All content included on this site, such as text, graphics, logos, button icons, images, audio, video, downloads, data compilations, and software, is the property of Teachers Test Prep, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Teachers Test Prep, Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Teachers Test Prep, Inc. or its software suppliers and protected by United States and international copyright laws. TRADEMARKS TEACHERS TEST PREP, TEACHERS TEST PREP “APPLE LOGO”, CORE, CORE PLUS, GOLDEN APPLE, “BECAUSE GREAT TEACHING MAKES ALL THE DIFFERENCE” SLOGAN, and other Teachers Test Prep, Inc..com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Teachers Test Prep, Inc. in the U.S. and/or other countries. Teachers Test Prep, Inc.'s trademarks and trade dress may not be used in connection with any product or service that is not Teachers Test Prep, Inc.'s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Teachers Test Prep, Inc. All other trademarks not owned by Teachers Test Prep, Inc. that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Teachers Test Prep, Inc..
LICENSE AND SITE ACCESS
Teachers Test Prep, Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Teachers Test Prep, Inc. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Teachers Test Prep, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Teachers Test Prep, Inc. without express written consent. You may not use any meta tags or any other "hidden text" utilizing Teachers Test Prep, Inc.'s name or trademarks without the express written consent of Teachers Test Prep, Inc. Any unauthorized use terminates the permission or license granted by Teachers Test Prep, Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of TeachersTestPrep.com so long as the link does not portray Teachers Test Prep, Inc., or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Teachers Test Prep, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use TeachersTestPrep.com only with involvement of a parent or guardian. Teachers Test Prep, Inc. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may submit suggestions, ideas, comments, questions, or other information to Teachers Test Prep, Inc., so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content.
If you do submit material, and unless we indicate otherwise, you grant Teachers Test Prep, Inc. a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Teachers Test Prep, Inc. and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Teachers Test Prep, Inc. for all claims resulting from content you supply.
Teachers Test Prep, Inc. respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please notify us immediately.
Teachers Test Prep, Inc. attempts to be as accurate as possible. However, Teachers Test Prep, Inc. does not warrant that service descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY TEACHERS TEST PREP, INC. ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. TEACHERS TEST PREP, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TEACHERS TEST PREP, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TEACHERS TEST PREP, INC. DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM TEACHERS TEST PREP, INC. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TEACHERS TEST PREP, INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting TeachersTestPrep.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Teachers Test Prep, Inc.
Any dispute relating in any way to your visit to TeachersTestPrep.com or to products or services sold or distributed by Teachers Test Prep, Inc. or through TeachersTestPrep.com shall be adjudicated in any state or federal court in Los Angeles County, California, and you consent to exclusive jurisdiction and venue in such courts.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, posted on this site. These policies also govern your visit to TeachersTestPrep.com. We reserve the right to make changes to our site, policies, and these Terms of Service at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Teachers Test Prep, Inc.
169 Miller Avenue, Unit A
Mill Valley, CA 94941